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FAQ

FREQUENTLY ASKED QUESTIONS

Artwork

Camera-ready artwork is preferred but not mandatory and does not affect the cost of your order. you can send us anything explaining what you want produced. We do not guarantee the return of artwork.

Trademarks, Copyrights and Licenses

All trademarks, copyrights and licenses pictured are only samples of custom work and are not for sale. We assume no liability in trademark/ license violations and disputes.

Delivery Time

Normal Production is 4-7 weeks. Rush orders are sometimes available. Call for availability and cost.

Returns

Any discrepancy in an order must be reported within 15 days from the invoice date.

Pre-production samples

Samples are available with a deposit. Upon approval of sample and die the deposit is applied towards your order.

Payment Terms

All orders require a 50% deposit with placement of order and the balance is to be prepaid prior to shipping or COD unless credit has been established. Call for a credit application.

Product Dies and Molds

All product dies and molds remain the property of pinsinc.com. If you have any questions please ask a representative.

Split Shipments

Split shipments and drop shipments are billed F.O.B. Southern California. There are no additional charges other than the freight cost.

F.O.B.

All orders are FOB Villa Park, California. Freight cost will be added to the total of your sales order and will be listed on your final invoice. California residents are subject to sales tax. If you are a government agency or otherwise exempt from sales tax please notify us at the time of your order.

Overruns/Underruns

Every effort is made to ship the exact quantity ordered. Due to manufacturing limitations we reserve the right to ship up to 3% over or under the quantity ordered. We do not charge for overruns and bill accordingly on under runs.

Cancellations

Cancellations or changes to orders will be subject to all costs incurred.

Order confirmations

Written confirmations are sent on all orders.

Intellectual Property

The P.I.N.S., Inc., pinsinc.com. trade names and service marks, as well as the pinsinc.com and P.I.N.S., Inc. logos are the exclusive trademark of pinsinc.com. The textual and graphical content of this Website is subject to copyright. All rights in such copyright are reserved. No copying or other reproduction or use of such material, other than by printing from a computer terminal, is authorized.

Disclaimer

Users of this website assume all risks associated with such use. Neither pinsinc.com nor any of its principals, employees, subsidiaries or affiliates is responsible in any way for any damages (direct, indirect, special, economic, or consequential) in respect of the use of this Website, any of its content, or any web browser or computer connected to the Website.

Availability and Results

he information in this website is subject to change without notice and pinsinc.com will not be held liable for any changes, which may result in the information presented herein being inaccurate. Information or data contained in this Website is not guaranteed to be current, accurate, or complete, and is subject to change without notice. This communication does not constitute an offer or solicitation by anyone in any jurisdiction in which such an offer or solicitation is not authorized or to any person whom it is unlawful to make such an offer or solicitation.

Collection of Personally Identifiable Information

here are instances where pinsinc.com. requests personally identifiable information to provide site visitors with a service. Information, such as name, mailing address, email address, and type of request, is collected and stored in a manner appropriate to the nature of the request, as determined by pininc.com, to fulfill your needs. All information you provide is used to improve the services offered by pininc.com. Information is never provided or sold to any other company for that company’s independent use.

This site may provide links to third party sites not controlled by pinsinc.com.
It is recommended that you check specific privacy statements of any site before providing any personally identifiable information.